🔐 DOCTORA24 — PRIVACY POLICY1. Introduction
Doctora24 respects your privacy and is committed to protecting your personal data.
2. Information We Collect
We may collect:
- Personal details (name, email, phone)
- Medical information
- Payment details
- Device and usage data
3. How We Use Information
We use your data to:
- Provide healthcare services
- Connect you with doctors
- Process payments
- Improve platform performance
- Communicate updates
4. Legal Basis (NDPR Compliance)
We process data based on:
- User consent
- Contractual necessity
- Legal obligations
5. Data Sharing
We may share data with:
- Licensed doctors
- Payment providers (e.g., Paystack)
- Hosting and analytics services
We do not sell personal data.
6. Data Security
We implement:
- Encryption
- Secure servers
- Access control measures
7. Data Retention
We retain data only as long as necessary for service delivery or legal compliance.
8. User Rights
Users have the right to:
- Access their data
- Request corrections
- Request deletion
- Withdraw consent
9. Cookies
We use cookies to improve user experience and analytics.
10. Children’s Privacy
We do not knowingly collect data from minors without parental consent.
11. International Data Transfers
Data may be processed on servers outside Nigeria with appropriate safeguards.
12. Updates
This policy may be updated periodically.
💳 REFUND POLICY
- Full refund for failed transactions
- Partial/full refund for cancellations (based on timing)
- No refund after consultation is completed
- Refund processing time: 3–10 business days
🩺 DOCTOR TERMS (VERY IMPORTANT)
Doctors agree to:
- Provide valid certifications
- Maintain professionalism
- Ensure accurate consultations
- Protect patient confidentiality
- Comply with all medical regulations
Doctora24 reserves the right to:
- Verify credentials
- Suspend or remove doctors
⚠️ DISCLAIMER
- Doctora24 does not provide emergency services
- The platform is not a substitute for hospital care
- Users should seek immediate care in critical situations
📩 CONTACT INFORMATION
For inquiries:
- Email: support@doctora24.com
- Phone: +2348101837585
