🩺 DOCTORA24 — TERMS & CONDITIONS1. Acceptance of Terms
By accessing or using Doctora24, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the platform.
2. About Doctora24
Doctora24 is a digital healthcare platform that connects patients with independent licensed medical professionals for consultations, advice, and related healthcare services.
3. Eligibility
Users must:
- Be at least 18 years old (or use under guardian supervision)
- Provide accurate and complete information
- Use the platform in compliance with applicable laws
4. Nature of Services
- Doctora24 facilitates communication between patients and doctors
- Doctors are independent professionals, not employees of Doctora24
- The platform does not replace emergency or in-person medical care
5. Medical Disclaimer
- Medical advice is based on information provided by the patient
- Doctora24 does not guarantee diagnosis accuracy
- In emergencies, users must visit the nearest hospital immediately
6. User Accounts
- Users are responsible for maintaining account confidentiality
- Unauthorized use must be reported immediately
- Doctora24 may suspend or terminate accounts for violations
7. Doctor Responsibilities
Doctors using Doctora24 must:
- Provide valid medical credentials
- Maintain professional standards
- Comply with medical regulations
- Protect patient confidentiality
8. Appointments & Consultations
- Appointments are scheduled based on doctor availability
- Delays or cancellations may occur
- Doctora24 is not responsible for missed consultations due to user issues
9. Payments & Fees
- Payments are processed securely via third-party providers (e.g., Paystack)
- Fees must be paid before consultations
- Pricing may vary by doctor or service
10. Refund Policy
- Refunds may be issued for:
- Failed transactions
- Cancelled appointments (subject to terms)
- No refunds after a completed consultation
- Refund decisions are at Doctora24’s discretion
11. Data Protection & Privacy
Use of Doctora24 is subject to our Privacy Policy. We are committed to protecting user data in line with applicable regulations including NDPR.
12. Prohibited Activities
Users must not:
- Provide false information
- Misuse the platform
- Attempt unauthorized access
- Use the platform for illegal activities
13. Intellectual Property
All platform content, branding, and systems are owned by Doctora24 and may not be copied or reused without permission.
14. Limitation of Liability
Doctora24 is not liable for:
- Medical outcomes
- Errors in consultation
- Service interruptions
- Third-party service failures
15. Indemnification
Users agree to indemnify Doctora24 against claims arising from misuse of the platform.
16. Termination
We reserve the right to suspend or terminate accounts without prior notice for violations.
17. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria.
18. Changes to Terms
We may update these Terms at any time. Continued use constitutes acceptance.
